This regulation aims to protect the legitimate rights and interests of minors and prevent them from suffering economic losses due to their lack of judgment.
first, the particularity of underage consumption
because of their immature age and mental development, minors often lack sufficient judgment and self-protection ability. When making consumption, they may not be able to accurately evaluate the value of goods or services, nor can they foresee the potential risks. Therefore, special attention and protection should be given to the consumption behavior of minors.
second, the principle of full refund
when minors make consumption without the consent of their legal representatives, businesses should follow the principle of full refund. This means that merchants should unconditionally accept the refund request of minors and refund the money they paid. This principle reflects the respect and protection of minors' rights and interests, and also helps to maintain a fair and just consumption environment.
III. Process of Refund Application
Minors or their legal representatives can apply for a full refund by negotiating with merchants, complaining to consumer associations or seeking legal channels. In the application process, it is necessary to provide relevant consumption vouchers and supporting documents to prove the legality of minors' consumption behavior and refund request. After receiving the application, the merchant shall handle it in time and refund the money within a reasonable period of time.
IV. Responsibilities and Obligations of Merchants
In the course of business operation, merchants should strengthen consumer guide education for minors to avoid inducing them to make inappropriate consumption. At the same time, merchants should also establish a perfect refund mechanism to ensure that minors can refund the money in time and in full when they spend without the consent of their legal representatives.
To sum up:
Full refund of underage consumption is an important consumer protection measure, aiming at protecting the legitimate rights and interests of minors from infringement. Merchants should follow the principle of full refund, establish a perfect refund mechanism, and strengthen consumer guide education for minors in the course of business. Minors or their legal representatives have the right to ask the merchants for a full refund when they find that minors spend without consent.
Legal basis:
Article 19 of the Civil Code of the People's Republic of China
stipulates:
Minors over the age of eight are persons with limited capacity for civil conduct, and they are represented by their legal representatives or approved and ratified by their legal representatives; However, civil juristic acts that are purely beneficial or that are suitable for their age and intelligence can be independently implemented.
article 4 of the law of the people's Republic of China on the protection of consumers' rights and interests
stipulates:
business operators should follow the principles of voluntariness, equality, fairness, honesty and credibility when dealing with consumers.
Article 38 of the Law of the People's Republic of China on the Protection of Minors
stipulates:
No organization or individual may employ minors under the age of 16, unless otherwise stipulated by the state. Any organization or individual that recruits minors who have reached the age of 16 but have not reached the age of 18 in accordance with the relevant provisions of the state shall implement the provisions of the state on types of work, working hours, labor intensity and protective measures, and shall not arrange them to engage in overweight, toxic, harmful and other labor or dangerous operations that endanger the physical and mental health of minors.