content of secondary property service standard

introduction: we will provide services in the following aspects: security service, facilities and equipment maintenance service, customer service and environmental cleaning service. The following is the content of the secondary property service standard I brought you, hoping to help you.

(1) Comprehensive services

1. Providing paid convenience services such as special services and agency services outside the property service contract according to the needs of the owners, and publicizing the service items and service standards.

2. Sign a standardized property service contract, announce the property management service items and standards according to the contract, and establish a financial management disclosure and supervision system.

3. Set up a service reception center, publicize the 12-hour service telephone number, handle the public affairs within the scope of the property management service contract in time, and accept the consultation and complaints of residents.

4. Use special property management software and computer system to manage the owner and property files, property management services, fees, equipment files and daily office. 5, according to the contract timely organize recreational activities.

6. The community owners support and cooperate with all the work of property management, and conduct a sampling survey on the satisfaction of property management services once a year. The satisfaction rate is over 85%, and the weak links are improved in time.

7. Property management personnel in residential areas should all hold professional certificates of property management personnel, and special operators should all hold valid certificates issued by the government or professional departments.

8. All employees, dressing the, wear signs, have high service awareness, standardized behavior language, active service and enthusiasm.

9. Provide service personnel with property management business knowledge training, fire protection training and other service training in a timely manner.

　? (II) House management and maintenance

1. Provide services for houses and supporting facilities and equipment according to the stipulations of the property service contract and the owners' convention.

2. There are residential houses, road plan diagrams and publicity columns at the entrance and exit of the residential area, and the signs of various groups, buildings, units (doors), households and public facilities are obvious.

3. The appearance of the house (including the roof and terrace) is intact and tidy; Male * * * stair wall, ground without damage; External walls and public * * * space without disorderly posting, graffiti, graffiti, hanging phenomenon; Outdoor signboards, billboards and neon lights shall be set according to regulations.

4. Discourage the behaviors of unauthorized construction, unauthorized demolition and alteration of pipelines and unauthorized change of house use in violation of the planning in time, and report to the owners' committee and relevant competent departments.

5. patrol the doors, stairways, doors, windows, glass, etc. of housing units in the residential area once every three days, and make patrol records, and maintain them in time. The maintenance records and maintenance records are complete.

6. Conduct a safety survey of houses, facilities and equipment once every two years, make a maintenance plan according to the survey results, and organize its implementation.

7. Establish and improve the management system of residential decoration in accordance with the relevant regulations of residential decoration management and the requirements of the owners' convention (temporary owners' convention). Before the decoration, the owner's (user's) decoration plan shall be reviewed in accordance with the regulations, and the decorator shall be informed of the prohibited behaviors and precautions related to the decoration. Patrol the decoration construction site once every three days, and if it is found that the appearance of the house is affected, the structural safety of the house is endangered, and the pipeline used by * * * is dismantled and changed, which will damage the interests of the public, it will be dissuaded in time and reported to the owners' committee and relevant competent departments.

8. Within 1 hour of urgent repair, other warranties shall arrive at the site according to the time agreed by both parties, and a complete record of repair, maintenance and return visit shall be established.

　? (III) Maintenance and maintenance of facilities and equipment used by * *

1. Daily management and maintenance of facilities and equipment used by * * * (except those that should be responsible by professional departments according to law).

2. The supporting service facilities of the public * * * in the residential area are in good condition, and the signs and signs are complete, and the use is not changed at will. The facilities and equipment used by * * * operate normally according to the division of responsibilities for supporting construction management of the project, and the daily management and maintenance are in good condition; There are emergency plans, on-site treatment measures and treatment records for equipment failures and major or unexpected events. 3. Make clear the person responsible for the maintenance of facilities and equipment, and the operation and maintenance personnel shall strictly implement the operation procedures and maintenance specifications of facilities and equipment, and the facilities and equipment shall operate normally.

4. Organize regular inspections of facilities and equipment used by * * *, and make inspection records. If it needs maintenance and belongs to minor repairs, organize timely repair; Belong to the scope of major and medium repairs, timely prepare maintenance plans, renovation plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the owners' assembly or the owners' committee, and organize maintenance or renovation according to the decision of the owners' assembly.

5. The traffic signs of the main roads and parking lots in the community are complete and standardized; There are obvious safety warning signs in the public entertainment facilities, pools and other parts of the community.

6, water, electricity, elevators, central air conditioning, monitoring and other equipment operation and maintenance personnel skilled, strictly abide by the operating procedures and maintenance specifications.

7. The integrity rate of public lighting equipment such as street lamps, corridor lamps and landscape lamps is over 9%.

8. There are obvious signs and preventive measures at the hidden dangers that may endanger personal safety, and there are emergency plans for all kinds of sudden equipment failures that may occur.

9, fire control facilities and equipment in good condition, can be enabled at any time, fire escape unobstructed; Establish fire control responsibility system and fire control plan.

(4) Greening and maintenance

1. According to the climatic conditions and seasons, timely organize watering, fertilization and loosening the soil, so that flowers and trees grow in general, without dying or hanging trees; The tree shape conforms to the natural characteristics, and the plastic plants keep a certain shape. Found dead trees in half a month to clear, and timely replant.

2. The lawn shall be leveled, weeds shall be cleared in time, and the breeding of weeds shall be effectively controlled, and there shall be no garbage, cigarette butts and scraps of paper; 3, hedge timely pruning, timely removal of pruning waste.

4. timely organize anti-freezing to keep warm and prevent pests and diseases, with no obvious signs of pests and diseases. 5, garden buildings and auxiliary facilities in good condition, clean and undamaged. 6. There are billboards in the green land to remind people to care for greening.

(5) Cleaning service

1. Arrange garbage bins or trash cans reasonably according to the actual situation of the community, and clear the garbage every day; Keep garbage facilities clean and free of peculiar smell.

2. roads, squares, parking lots, green spaces and other public * * * areas shall be cleaned by designated personnel once a day; The elevator hall and corridor shall be cleaned once a day and mopped once every half month; Scrubbing stair handrails once a day; * * * Clean the part glass once every half a month; Outdoor signs, billboards, letter boxes, etc. are wiped twice every half month with facilities and equipment; Street lamps and corridor lamps shall be cleaned once every quarter.

3. * * * The rainwater and sewage pipes are dredged once every two years; Rainwater wells, manure wells and sewage wells shall be inspected once every quarter, and shall be cleaned in time according to the inspection conditions to keep them unobstructed; Septic tanks shall be inspected once every quarter and cleaned once a year. If any abnormality is found, they shall be cleaned in time.

4. The secondary water supply tank shall be cleaned according to regulations and inspected regularly, and the water quality shall meet the hygiene requirements; 5.

Conduct cleaning inspection, and there is no phenomenon such as hanging, scribbling and stacking in the corridor.

6. Establish a disinfection management system, and carry out disinfection and pest control according to the actual situation of the community

(6) Help the public order

1. The gatehouse is clean and tidy, and dressing the, the public order maintainer, wears obvious signs.

2. Assign special personnel to be on duty 24 hours, including at least 1 hours at the main entrance and exit, to effectively manage the vehicles entering and leaving the community and guide the vehicles to pass and park in an orderly manner. 3. Temporary pass management shall be implemented for laborers such as decoration and housekeeping who enter and leave the community.

4. Carry out planned and uninterrupted patrol 24 hours according to the specified route and time, no less than 8 times a day, and patrol key areas and key parts at least once every 2 hours, and make patrol records.

5. report to the owners' Committee and relevant departments in time when there is an emergency plan for fire, public security, public health and other emergencies, and assist in taking corresponding measures.