When the work reaches a certain stage or comes to an end, we need to carefully analyze and study the work done in the previous period, affirm the achievements, find out the problems, and sum up the experiences and lessons, so as to better do the next work. Let me take you to see 5 model essays on the summary report of the property work in the first half of the year, hoping to help everyone!

summary report of the first half of the property 1

due to the transfer of the manager of the customer service department, I was assigned by the company leader to be responsible for the overall work of the customer service department in the recent period. According to the work priorities of our company's customer service work and my years of experience in the management of property customer service, the work done in the first half of 2____, especially during this period, and the work arrangements and ideas for the next step are summarized as follows:

1. Strengthening the construction of departmental system <

2. According to the actual situation that the management system of customer service department is blank, draft and revise the system. Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And the application form will be re-made according to the unified standard and issued for use.

3. Strengthen the construction of employees' spiritual outlook, implement the daily morning meeting system, timely convey the spirit of relevant documents of the company, and implement the work.

4. Hold regular meetings of all staff in the customer service department, summarize the existing problems at this stage and make timely rectification, improve and improve the quality of employees in the department, improve work style and enhance service awareness.

5. Carry out targeted departmental training, organize the study of relevant laws and regulations such as Property Management Regulations and Property Law, so as to implement various systems.

6. Recruitment and training for new employees in Area B..

2. Charge management

1. Communicate with 52 households who demanded compensation from the property management company due to housing quality problems in the early stage. After many difficult negotiations and communication between the customer service department administrator, supervisor, manager and the general manager of the property, the group has approved and agreed that 35 households have been properly solved.

2. Pay off the property fees due in the first half of 2 _ _ _ for one month, with a collection rate of 92% and a collection amount of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

3. The income from domestic work is planned to be RMB _ _ _ _ _ million in 2. By the end of July, the income from * * * is RMB 7,41, which is far from the plan. The main reason is that the property management company is going to carry out some income-generating projects this year, such as distribution and picking up children for business households, but it has not been implemented in the first half of the year. Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, as the second phase of house delivery is also the opportunity to carry out domestic service, we will strive to generate 2, yuan.

4. The charges in the second half of the year are divided into three parts. One is to pay off 21 households that are overdue due to various reasons on June 3, 2; The second is to collect the property fees due at the end of July, 2____. In view of the characteristics that apartments are mostly renters, the payment is mainly made by telephone notification supplemented by written form; The third is to follow up the 16 households that failed to reach an agreement on the previous claims, especially the 5 households that have been negotiating in the future, and strive to properly solve this remaining problem before the end of 2 _ _ _. The collection rate of property fees will reach over 99%, and the collection rate of heating fees will reach 1%.

iii. service management

1. sort out the archives and materials of the previous property, standardize the file borrowing system, arrange special personnel for management, and implement the borrowing registration system.

① reorganize the basic information of customers; Focus on summarizing the distribution of No.4 and No.5 apartments into a plan, separating the owners from the leased tenants for easy reference and daily management;

② update the contact information of the owner and the outsourcing units;

(3) make statistics on the data of maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance;

(4) make statistics on the use of the keys, induction cookers and access cards in the previous period, verify the remaining quantity, find out the reasons for the defects, and make preparations for the future work;

⑤ sort out the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning work, prepare for sales, and implement regular vacant inspection system.

2. Repair the quality problems of the customer's previous room, focusing on waterproofing, threshold stone, wall crack, water immersion maintenance, floor crack, water leakage of shower screen, water seepage in the bathroom, sloping floor tiles in the bathroom, replacement of indoor door lock, maintenance of entrance door, maintenance of washing basin and other issues.

3. Deal with the claim for compensation for the damage to the floor and wall caused by the water leakage of 4#87 caused by the broken faucet of the washing machine, and communicate with the owner and relevant responsible units for many times. In case of failure, write to the responsible unit to request a reply within a time limit. Now, a written commitment has been made to restore the floor to the owner at the end of July. The same problem is handled differently for different responsible units, such as 5#56. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owners have fulfilled their responsibilities and safeguarded the interests of the property management company from loss.

4. Strengthen walking management, standardize daily lobby posts and building patrol work, organize collective building patrol for many times, find problems and deal with them in time. The problems that have not been solved in the near future will be photographed and sorted out in writing, transferred to relevant departments for processing, and followed up by a return visit.

5. To manage the problem of raising dogs in the community, one is to issue a notice of "Strengthening the management of raising dogs in the community" and publicize the report telephone number; Second, please cooperate with the Democratic Square Police Station to clean up and rectify the owners who violate the dog-raising regulations and issue a clean-up notice; Third, a special elevator is set up to inform and guide pet carriers to take the cargo elevator and give elevator instructions to avoid conflicts between people and dogs.

6. In view of some problems existing in the early management, we should emphasize and intensify the inspection of the secondary decoration of apartment owners. Once found, we should ask the owners to stop work and go through the relevant decoration procedures in the property management company according to relevant regulations before we can start work. At the same time, we should ask the safety management department to implement strict supervision and management after work and at night according to the company's regulations on decoration operators.

iv. preparation for work in area b

1. communicate with the sales center of real estate group, obtain detailed information and floor plan of all owners in area b, and make preparations for house delivery in advance to improve work efficiency.

2. Think and prepare the procedures and materials needed for the handover of the house in Area B, improve and perfect the procedures for the handover of the house in Area A, and avoid the same mistakes and mistakes. According to the data in Area A, refer to the Property Law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the Group for instructions before preparing for printing.

3. enter the construction site of area b to understand the progress, conduct preliminary inspection on the completed projects, and start preparations for the formal takeover, so as to prepare for the smooth handover of the house on October 1.

4. In the second half of the year, carry out the overall handover and occupation of Area B, arrange the maintenance work after handover, and make a return visit.

5. Archiving of handover and occupation information in Area B, and management of key storage and borrowing.

V. Cleaning management

1. After taking over the management department, in view of the existing problems, immediately make overall arrangements for the work situation

First, arrange the statistics of personnel division of labor, work scope, work standard, work schedule, work cycle and frequency, and internally select the reorganized cleaning class. At present, two probation monitor have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned up before 8 o'clock in the morning, leaving the owners with clean and bright visual enjoyment.

the second is to improve and refine the working standards of apartments and commercial streets, and strengthen the cleaning quality; The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas to save money and increase efficiency; Fourth, assist the warehouse manager to reasonably store and use the cleaning appliances and supplies, establish accounts, strictly register the warehousing and recipients, and sign the recipients, monitor and manager before leaving the warehouse, and control their reasonable use, and make an inventory at the end of the month to ensure that the accounts are consistent.

2. Daily cleaning management. First, conduct daily inspections on the current work of the cleaning class according to the assessment standards, and rectify the problems found; The second is to organize the squad leader to hold a work arrangement meeting to put forward new requirements for his work, so that the work is planned and summarized afterwards; The third is to hold regular meetings of all staff, make periodic summaries, implement new standards and requirements in the team and improve the team's mental outlook. After more than a month's adjustment, the cleaning work has obviously improved in terms of mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.

3. Cleaning and land reclamation of shops and apartments in Area B.

to sum up, although I have made some achievements in the overall work of the customer service department during this period, due to time constraints, some work is still going on. My idea is to sort out and straighten out all the unfinished work in the previous period. The later work arrangement is mainly for the preparation of area B. At the same time, the existing rules and regulations of the company and the department are formulated and implemented, the work style of the department is improved, and on the basis of striving to complete the economic benefit index, the housing facilities and comprehensive service management of the community are improved step by step. Lead by example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.

summary report of the property in the first half of the year 2

1. I consciously strengthen my study and try my best to adapt to the work. It is my first time to contact the property management work.

I don't know much about the duties and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and dispel doubts, constantly clarify my working ideas and summarize my working methods, and now I am basically qualified for my job. On the one hand, learn by doing and learn by doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the work situation. On the other hand, ask books and colleagues, and constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I never attended the meeting, and I was never familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key points and difficulties of my work.

Second, focus on your own work and earnestly perform your duties

(1) Do financial work patiently and meticulously. Since I took over the financial work of _ _ _ _ _ _ management office for half a year, I have carefully checked the financial books of the first half of the year, sorted out the financial relations, strictly enforced the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For every incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job in monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the current month, prepared financial statements on a regular basis, and made timely reconciliation according to the company's requirements. There was no omission or misstatement. The third is to collect service fees in time. Combined with the reality of _ _ _ _ _ _ _ _, on the basis of further understanding of the collection method of service fee agreement, I carefully distinguish it, and collect and collect it regularly according to the service fee agreed by Hongya Company, the owner and us. The service fee for the whole year of 2 _ _ _ _ _ has been fully received. The fourth is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office to take charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. Over the past six months, I have been mainly engaged in office work, and I have got a good grasp of copywriting management in _ _ _ _ _ _, and I have mainly done the following two tasks: First, data entry and document arrangement. For the information documents and relevant meeting minutes involved in the management office, I carefully input and print them, and make forms and documents and draft statements according to the needs of my work. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my regular work. I adopt the method of combining normal maintenance with regular centralized sorting to classify and archive the archives and do a good job in the registration and management of incoming and outgoing documents.

(3) do a good job in greening maintenance seriously and responsibly. The greening work in the residential area was handed over to me in October. For me, this is the first time to deal with it. Due to the lack of professional knowledge and management experience, and the current lack of greening workers, it is winter, and the situation of greening work in the residential area is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

III. Main Experiences and Gains

After working in _ _ _ _ _ _ for half a year, I have completed some work and made some achievements. To sum up, I have the following experiences and gains:

(1) Only by putting myself in a correct position and working hard to get familiar with the basic business can I adapt to the new job as soon as possible

(2) Only by actively integrating into it. Only in this way can we maintain a good working condition in the new environment

(3) Only by adhering to the principle of implementing the system and carefully managing the accounts can we fulfill our financial responsibilities

(4) Only by establishing service awareness and strengthening communication and coordination can we do our job well

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IV. Shortcomings

Due to lack of work practice and relevant work experience, the work in the first half of the year has the following shortcomings:

(1) I don't know enough about the contents of the agreement on property management service fees, especially about some previous charges;

(2) The cost of canteen food is relatively high, which is easy to grasp on the macro level and difficult to control on the micro level;

(3) The greening work situation is grim, and we need to make greater efforts in the greening management of the community

V. Plans for the next step

In view of the shortcomings in the work in the first half of 2____, in order to do a good job in the second half of the year, we should focus on the following aspects:

(1) Actively coordinate with Hongya Company and the owners to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) manage finances and accounts well, and control current account expenditures;

(4) Try every means to manage the canteen and handle the relationship between cost and food;

(5) do a good job in the greening and maintenance of residential areas.

I believe I will keep improving and do better and better.

summary report of the property in the first half of the year 3

Looking back on the work in the past six months, under the care of the leaders at all levels of the group company, all the staff of Songjing Garden Property Company have always done all the work with full enthusiasm.