Summary is a kind of written material that reviews and analyzes the performance of study, work and life during a specific period of time. It can make us think, so we must make a good summary and write a good summary . So how to write a new summary? Below are 3 year-end work summaries of the property management community that I compiled for you. They are for reference only. I hope they can help you. Year-end work summary of the property community 1
Due to the transfer of the manager of the customer service department, I was assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the focus of our company’s customer service work, combined with my many years of experience in property management The experience in customer service management work is summarized as follows:
1. Strengthening the construction of departmental systems
< p> 1. Due to changes in department personnel and based on actual conditions, the department's division of labor will be adjusted to strengthen management and improve work efficiency.2. Draft and revise the system according to the actual situation of the blank management system of the customer service department. The first seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance processing regulations, data file management system, building inspection system, and front desk management system. And the application forms will be re-produced according to unified standards and issued for use.
3. Strengthen the spiritual development of employees, implement a daily morning meeting system, timely convey the spirit of relevant company documents, and implement the work into practice.
4. Regularly hold meetings with all personnel of the customer service department to summarize existing problems and promptly rectify them, improve and improve the quality of department employees, improve work style, and enhance service awareness.
5. Carry out targeted department training and organize the study of the "Property Management Regulations", "Property Rights Law" and other relevant laws and regulations, so that various systems can be implemented.
6. Recruitment and training of new employees in Area B.
2. Charge Management
1. Communicate with the 52 households who requested compensation from the property company due to housing quality problems in the early stage, through the customer service department administrator, supervisor, manager and the property general manager After many difficult negotiations and communication, the group has approved and agreed to properly resolve 35 households.
2. A month-long settlement of property fees due in the first half of 20xx was carried out, with a collection rate of 92% and a collection amount of 370,214.65 yuan. Excluding the 17 households that refused to pay property fees due to failure to compensate in the early stage, statistics on property fees, heating fees and compensation amounts will be compiled and reported, with details attached.
3. Housekeeping income is planned to be 100,000 yuan in 20xx. As of the end of July, the income is 7,410 yuan, which is far from the plan. The main reason is that the property company is preparing to carry out some income-generating projects this year. Such as delivery, picking up and dropping off children for business owners, etc., but this has not been implemented in the first half of the year; secondly, the number of cleaning staff has been reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, as the second phase of housing is handed over, it is also an opportunity to start housekeeping services, and we strive to generate an income of 20,000 yuan. < /p>
The second is to collect the property fees due at the end of July 2016. In view of the characteristics of apartments that are mostly rented out, reminders are mainly made through telephone notifications and written reminders;
The third is to follow up on the 16 households that failed to reach an agreement on their previous claims, especially the 5 households that have not yet negotiated in the future, and strive to properly resolve this remaining issue before the end of 2007. The property fee collection rate will strive to reach over 99%, and the heating fee collection rate will reach 100%.
3. Service Management
1. Organize the early property files and information, standardize the file borrowing system, arrange dedicated personnel for management, and implement a borrowing registration system.
①Reorganize the basic information of customers; focus on summarizing the distribution of apartments No. 4 and 5 into a floor plan to separate owners and tenants for easy reference and daily management;
② Update and organize the contact information of the owners and outsourcing units;
③ Make statistics and organize the maintenance manufacturer information, contact the real estate office to determine the acceptance date, and provide a favorable basis for customers to repair;
④ Make statistics on the receipt of mail box keys, induction cookers, and access cards in the early stage one by one, verify the remaining quantities, find out the causes of defects, and prepare for future work;
⑤ Check the current situation Arrange the keys and indoor facilities and equipment of vacant rooms, arrange maintenance and indoor cleaning work, prepare for sales, and implement a regular vacancy inspection system.
2. Repair the engineering quality problems of the customer’s room in the early stage, focusing on waterproofing, threshold stones, wall cracks, flooding repairs, floor cracks, shower screen leaks, bathroom seepage and bathroom floor tile inversions , replace indoor door locks, repair entrance doors, repair sink drains, etc.
3. 4#807 requested compensation for damage to floors, walls, etc. due to water leakage caused by the faucet of the washing machine breaking without being turned off. We communicated with the owner and relevant responsible units many times, and after failure Under the circumstances, a letter was sent to the responsible unit requesting a reply within a time limit, and a written commitment has been made to the owner to restore the floor by the end of July. The same problem is handled differently for different responsible units. For example, in 5#506, after the owner was damaged due to water leakage for the same reason, the property company will meet with the owner and the responsible unit for an interview. If both parties reach an agreement on repairs, they have fulfilled their responsibilities for the owner. It also protects the interests of the property company from losses.
4. Strengthen mobile management, standardize daily lobby positions and building inspections, organize multiple collective building inspections, identify problems, and deal with them in a timely manner. We will take photos of problems that have not been solved recently and put them in written form, transfer them to relevant departments for processing, and conduct follow-up visits.
5. Management of dog-raising issues in the community:
First, issue a notice on “Strengthening the Management of Dog-Raising Regulations in the Community” and publicize the reporting hotline;
The second is to ask the Democracy Square Police Station to cooperate in cleaning up and rectifying owners who violate the dog regulations and issuing cleanup notices;
The third is to set up a special elevator to inform and guide people with pets to take the freight elevator and give elevator instructions. To avoid conflicts between humans and dogs.
6. In view of some problems in early management, we should emphasize and increase the inspection of apartment owners’ secondary renovations. Once discovered, the owners will be required to stop work according to relevant regulations and go to the property company to handle relevant renovation procedures. Start construction, and at the same time ask the safety management department to implement strict supervision and management according to the company's regulations on decoration industry households after work and at night.
IV. Preparation for work in Area B
1. Communicate with the sales center of the real estate group, obtain detailed information and floor plans of all owners in Area B, prepare for handover in advance, and improve Work efficiency.
2. Think about and prepare the procedures and materials required for the handover of houses in Area B, improve and formulate the procedures for handing over houses in Area A, and avoid the same mistakes and errors. According to the information of Area A and with reference to the "Property Law" and other regulations, the documents required for Area B are organized and prepared, and the documents are prepared for printing after consulting the group.
3. Enter the construction site in Area B, understand the progress, conduct preliminary inspection of the completed projects, start preparations for the official takeover, and prepare for the smooth handover of the house on October 1.
4. In the second half of the year, the comprehensive handover of houses in Area B will be carried out, arrangements will be made for maintenance projects required after handover, and return visits will be made.
5. Archiving of housing transfer information in Area B, storage and borrowing management of keys.
5. Cleaning Management
1. After taking over the management department, immediately make overall arrangements for the work situation in response to the existing problems.
First, the statistics of personnel division of labor, work scope, work standards, work and rest time, work cycle and frequency are arranged, and internal selection is carried out for the reorganized cleaning class. Currently, two trial squad leaders have been selected; The apartment implements a two-shift system to ensure that the apartment lobby is completely cleaned before 8 a.m., leaving the owners with a clean and bright visual enjoyment.
The second is to improve and refine the work standards of apartments and shopping streets to strengthen the quality of cleaning;
The third is to grasp the cost plan and analyze it based on the original work. Propose new ideas, save expenses and increase efficiency;
The fourth is to assist the warehouse manager to rationally store and use cleaning tools and supplies, establish accounts, strictly implement registration for storage and receipt, and ensure that the recipients The goods can be shipped out of the warehouse only after they have been signed by the supervisor and manager, and their reasonable use shall be controlled, and an inventory at the end of the month shall be carried out to ensure that the accounts are consistent with the facts.
2. Daily cleaning management.
The first is to conduct daily inspections of the current work of the cleaning class in accordance with the assessment standards, and rectify the problems found;
The second is to organize the squad leader to hold a work arrangement meeting and put forward new ideas for its work. According to the requirements, the work must be planned and summarized afterwards;
The third is to hold regular all-staff meetings to conduct phased summaries, implement new standards and new requirements within the team, and improve the mental outlook of the team. After more than a month of adjustments, the cleaning work has improved significantly both in terms of mental outlook and work quality standards, and has been affirmed and praised by the company leaders many times.
3. Cleaning and land reclamation work for shops and apartments in Area B.
To sum up, although I have achieved some results while responsible for the overall work of the customer service department during this period, due to time constraints, part of the work is still in progress. All unfinished work has been sorted and straightened out. The later work arrangements are mainly for the preparation of Area B. At the same time, we are formulating and implementing the existing rules and regulations of the company and departments, improving the department's work style, and step by step improving the housing facilities in the community on the basis of striving to complete the economic efficiency indicators. and integrated service management. Lead by example, mobilize the enthusiasm of employees, and complete various tasks with high quality and quantity.
Year-end work summary of the property management community Part 2
First of all, we would like to express our heartfelt thanks to the leadership colleagues who have supported, helped and actively cooperated with the work of our Henan Street Property Management Office this year! I would like to sincerely say thank you to all the colleagues in the office who have worked hard and worked hard with us ***, and express my gratitude to us for not caring enough about you and not being able to help you in work and life, as well as for the problems caused to you by my personal working methods. I feel wronged and I would like to express my deep apologies! I would like to express my deepest bow to the leaders who have given us trust, confidence, tolerance and careful care in life over the past year! Now we will review the work done by our Henan Street Community Property Service Center Office in 20xx as follows:
1. Work done
1. Standardize office housekeeping.
⑴ Modify and improve the systems for document processing, meeting organization, archives, decoration management, inspection, supervision, evaluation, rewards and punishments, etc. The housekeeping management work of the community property office has basically reached procedures and standardization. From January to November 20xx, the office will submit monthly work summaries and work plans to the company on time in accordance with the company's requirements every month, and archive them at the end of the month for future reference. Electronic versions of household information were made for 1,174 households, and electronic versions of waterproofing projects for residents' bathrooms were made for 82 households in 20xx and 20xx. A facility and equipment account has been established: 3 box-type substations, 100 household lighting distribution boxes, 579 household heating boxes, 36 green water meters, 4 septic tanks, and a partial drawing catalog of the community has been established. In 20xx, the office went all out to coordinate the work of various departments, such as charging, security, cleaning, greening and other work.
⑵Logistics affairs. Office supplies and cleaning supplies are distributed uniformly on demand. Strictly follow the company's asset management system to ensure that the asset management accounts are consistent with the facts.
⑶Personnel management. According to company regulations and combined with the actual situation of Henan Street Community, we creatively carry out training for security, cleaning, and office personnel, and tried a temporary training system to make all types of training routine and normalized.
⑷Cost management. Through each management and operation responsibility system, labor costs have been actively and effectively controlled, and various office expenses have been quantitatively managed, effectively controlling office costs.
Advise on decision-making and actively promote institutional and system reform. This year, we have actively promoted the operation and management responsibility system and the performance appraisal and incentive mechanism. According to the condition and characteristics of the property, the work of coordinating the security and cleaning positions is uneven. The security and cleaning positions were adjusted and improved through discussions with the manager and deputy manager, highlighting the leading role of the management office in the daily management of the property, improving and optimizing The organizational structure and management system of the management office. Make the property management work of the management office smoother and more orderly.
3. Strengthen the construction of community culture
⑴ Strengthen the promotion of the brand of urban investment enterprises. This year, I have used various publicity methods to hang banners at the entrance of the community during holidays, improve the publicity boards, post posters, participate in the construction and management of the Imperial Garden community, actively promote the company's planning ideas for the community, implement the company's various policies, and make the community Cultural construction work is improving day by day.
⑶ Organize employees and community owners to actively carry out cultural activities. Promote the "Property Management Rules", "Property Management Demonstration Community Creation Standards", environmental protection, fire safety, etc. Cooperate with the company to conscientiously implement the property service fee standards of the community, publicize provincial and municipal documents on property management service fee standards, heat fee collection, and pension insurance for the elderly, organize investigations of the owners above, communicate with the owners, and gradually strive to increase the owners' interest in the property of trust and support.
4. Actively support business expansion, strengthen communication and cooperation with telecommunications companies, radio and television networks, heating companies, and natural gas companies, provide residents with relevant services needed for daily life, and at the same time increase the company’s additional revenue through cooperation. income.
2. Things that require effort at work
1. Our services are still relatively extensive, and the overall quality of the services is not high.
2. The management department does not provide enough services to the management office, the awareness and understanding are insufficient, the responsibilities are not clear, the relationship between service and monitoring has not been properly handled, and the management quality of the management department is not high.
3. On-the-job training lacks pertinence and operability. Year-end work summary of the property community 3
In 20xx, under the correct leadership of *** Company and *** Company (Party A), our office carefully compared the target responsibility letter signed at the beginning of the year, combined with the community Practical, solid work, diligence and dedication, coordination of all parties, thoughtful service, completed the annual work and set goals, specific situation
1. Improvement of the quality of self-construction
Over the past year, Our office has strengthened internal management, starting from the construction of basic systems, staff construction and service quality construction, strict requirements, formal management, and efforts to improve the quality of its own construction.
(1) Standardize behavior. Employees in the management office should be uniformly dressed and sign up for work. Provide owner and customer service in accordance with company procedures. Employees must go to and from get off work on time, and requests for leave must be approved by the management office leader. The attendance rate reaches 10xxxx. The current image recognition system of the management office meets the company's requirements.
The management office holds a regular meeting every two weeks. Based on the employees' work reports, they summarize and evaluate the completion of tasks in the previous stage, and at the same time assign new tasks and put forward clear requirements. Employees have a clear division of labor and are familiar with job responsibilities, work standards, and work procedures. The monthly assessment completion rate of employees by the company's management department and management office directors reaches 10xxxx.
(2) Standardize order. The job responsibilities of the management office are posted on the wall, the office area is tidy, and all work logs and documents are clearly recorded and complete. There are complete meeting minutes, and the completion rate of the work assigned in the meeting is 10xxxx. A complete file management system has been established to classify and archive all kinds of collected materials, drawings and other documents completely, with a search directory, and the file implementation rate reaches 10xxxx. At the same time, the Management Office has initially implemented computerized management, and various contact letters, notices, and reports are archived on the computer and can be accessed at any time. (3) Standardize services. The management office firmly establishes a service concept. Each employee assumes his or her own responsibilities and performs their best work, and performs various management services in accordance with company regulations. The company evaluates our office every month, assesses individuals, and has high standards for the management quality of our office. Higher rating. The community has set up a service center and a 24-hour service reception phone. Service needs, suggestions, consultations, questions and complaints from owners (residents) are handled promptly. The effective complaint handling rate of owners is 10xxxx, and the return visit rate of owners (residents) for service needs is over 9xxxx. At the same time, our office actively coordinates the relationship with the engineering department, sales department, and owners. And handle all matters based on the interests of the company. The Management Office has clear implementation plans and stage (monthly, quarterly, annual) work plans for improving the quality of management services. The work plan completion rate is above 9xxxx, and the pass rate for rectification of unqualified services is 10xxxx. During the Mid-Autumn Festival, our office and the developer successfully held a social gathering for owners and customers, which promoted the friendship between the property owners, developers, and owners. In the case of low owner occupancy rate, other community cultural activities have not been carried out to reduce costs.
2. In-depth and meticulous housing management
Over the past year, the management office has strictly followed the company’s requirements and based on the tripartite agreement to implement regular, institutionalized and standardized management of the community’s housing in an in-depth and detailed manner. manage.
(1) The handover work is in an orderly manner. The management office completed the handover work to the owners of the 5xxxx townhouse in the first phase at the end of October. We actively coordinated with the *** company to prepare for the handover, arrange the handover site, provide attentive service, and patiently explain the owners' problems related to the property. Actively facilitate the three parties to sign a temporary agreement with owners and an early stage property management service agreement. Properly rectify and repair the quality problems raised and discovered by the owner during the home inspection.
(2) The house inspection is careful and meticulous. Starting from the developer's reputation and property management procedures, the management office worked with the developer *** to form a house maintenance and rectification team. We are mainly responsible for on-site rectification work and implement full management of the rectification and repair parts, maintenance process, and maintenance quality of the first-phase houses. In order to further improve the maintenance files of the 85 villas and 3 apartment buildings in the first phase of the community. After the rain, we took written notes and took photos of the water seepage parts of the house, analyzed the causes of the leakage, and reported the information to the developer. At the same time, we cooperate with the developers, construction teams, supervision companies and other departments to coordinate the rectification of the first-phase housing. By the end of the year, the rectification and repair work on exterior wall leakage, roof leakage, and window sill leakage had been basically completed, with the integrity rate reaching over 9xxxx. In line with the attitude of being responsible to the owners, the management office successively conducts comprehensive inspections of the delivered houses according to the "Owner's House Acceptance Form", counts water seepage and other problems that need repair and rectification, and promptly reports them to the engineering department for prompt resolution.
(3) Management and maintenance are in place in a timely manner. The management office arranges administrators and security personnel to inspect and maintain the community every day to ensure that the appearance of the house is neat and that the exterior walls and stairwell walls are basically free of stains. When the occupancy rate of the apartment building is very low, the management office arranges cleaning Staff will clean and clean the stairwells twice a month to ensure that the stairwells are hygienic and there are no random stickers, graffiti or graffiti in the public areas. For houses that are being renovated, we strictly follow the house decoration regulations and urge the owners and residents to decorate according to the regulations, so that the decoration agreement, decoration application form, and decoration registration certificate are complete to prevent violations. We have strict daily inspection records and complete records. We promptly dissuade and report violations of planning, unauthorized construction, unauthorized changes to housing uses, and damage to housing safety, and we have relevant records. For owners who have renovated the community and have house leakage, the management office will actively contact the construction unit to implement repairs according to the problems reported by the owners to the property management. At the same time, we actively communicate and coordinate with the owners on-site, and provide feedback to the developer's on-site person in charge of the owners' requirements and thoughts on maintenance, so as to reach a consensus with the owners. In addition, we have strengthened the on-site management of the construction party, the accounting of small parts of the project quantity, the inspection and supervision of the construction plan, the management of construction safety of on-site personnel, etc. When the construction team performs maintenance, the security personnel actively ask the construction personnel to Close the doors and windows and clean up the site before leaving. This standardizes the management of the maintenance site.
(4) Daily facilities are well maintained. Since this year, our office has insisted on regular maintenance of daily facilities and equipment in the community to keep them in good condition. The street lights in the community were completely overhauled. The water supply system has been anti-freeze treated to ensure the normal operation of the equipment.
The landmark buildings of the community were inspected and it was found that some of the characters on some landmarks were damaged. These conditions directly affected the image of the community. They were reported to the relevant leaders of the *** company in a timely manner and repairs were carried out in a timely manner.
3. Comprehensive greening and cleaning
Our office pays attention to the greening and cleaning of the community to ensure that the community is green and green all year round, clean and tidy. Throughout the year, the greening area is 8xxxx acres, 120 trees are maintained, and 1xxxx disinfection and pest removal are carried out.
(1) Improve the greening level of the community. Greening staff insist on regularly clearing weeds, spraying pesticides, and constructing lawns in the community. Since the grass quality of the community's environmental art park is not very good, the greening staff will focus on pulling weeds. They will mow the lawn xxxx every month to ensure that the lawn is clean and beautiful without obvious weeds. They will focus on loosening the 8 landscape trees in the central square. Soil watering and maintenance, timely watering of lawns according to seasonal and climate changes, regular soil cultivation, fertilization, weeding, pruning, seedling replenishing, watering and pest control for flowers, plants and trees to ensure the quality of greening maintenance in the area. During the tree pruning period, professionals were arranged to prune and shape the trees. Currently, the trees are growing well. For the greening of the first and second phases, during the maintenance period of the construction company, our office promptly reported the greening issues raised by the owners to the engineering department, or directly reported them to the person in charge of the greening company, and handled the issues raised by the owners in a timely manner. Our office is planning to clear the weeds again in the near future to eliminate the weeds in their budding stage. Whitewash and winterize trees.
(2) Keep the community clean and tidy. Every day, a cleaning manager in our office supervises the quality of cleaning in the community, and promptly handles any problems found to ensure the environmental hygiene of the community. Insist on checking the specific implementation of the cleaning staff's work in accordance with the cleaning operating procedures every day, and promptly rectify any problems found. The three springs (folding springs, gushing springs, and fountains) are cleaned and maintained every week, and the spider webs of the 4 model houses and 85 villas are cleaned every month. A cleaning staff is arranged for each island to clean, mainly responsible for the roads of the islands. Sanitation, debris on the lawn, spider webs on the trees, cleaning in the villa, cleaning of the walkways of the apartment buildings, floating objects in the inland rivers and along the rivers will be removed by dedicated personnel every day, and domestic garbage will be removed and transported to large areas outside the area by dedicated personnel. At the storage points designated by the Urban Management Bureau, decoration waste will be bagged and stored at the designated location, and will be cleared and transported by special vehicles. In view of the large number of mosquitoes in the community, all departments and living places in the community are sprayed with insecticides every other week. In view of the large number of reptiles that live under the edges of the houses in the sales department and the villas along the lake in the community, a cleaning class is organized to focus on the work. Put it on pesticides and pest control, and assign a dedicated person to take charge. Roads, leisure chairs, signs, children's playgrounds, island gates, etc. in the area are cleaned and wiped every day.
IV. Solid and thoughtful security
***The community is located in the outer suburbs and close to the natural village bay, so public security is relatively complicated. Our office regards the security work of the community as "building an image and protecting the community." "Safety" is a major issue. Throughout the year, the community was safe and sound, and the security guards were in good spirits, winning a good reputation.
(1) Perform defense duties. ***Security members of the 2xxxx Community Security Squadron perform their defense duties in strict accordance with the residential area guarding system formulated by the company. Based on the actual situation, our office divided the squadron into two duty classes and one reserve class. Each class is responsible for a squad leader. The main entrance, island, leisure area, and construction site entrance of the community are all on duty 24 hours a day. The window areas are such as: Skilled team members are carefully selected for duty in the sales department, door posts, and central square. Each duty point uses a dedicated communication walkie-talkie to interconnect with the squad leader to ensure the smooth flow of information. When an emergency is discovered, the duty team members can arrive at the scene in time to carry out preliminary work. Disposal. We have formulated a security leave system, a security squad leader picketing system, a patrol duty registration system, a vehicle entry and exit registration management system, a property relocation system for community owners, and a community visitor registration system. Due to the soundness of the management system and its conscientious implementation, management responsibilities have been fulfilled Resulting in zero liability accidents.
(2) Strengthen security training. In accordance with the principle of what to use, what to learn and what to practice, our office insists on using the rest time of the team members every evening to conduct military subject drills and theoretical knowledge learning and training for the reserve team members. Develop emergency handling procedures for community security emergencies and drill plans for fire emergency emergency handling procedures. In accordance with the Public Security Management Regulations and Fire Management Regulations, actual combat drills are conducted for team members at least once a month to improve the level of actual command drills.
(3) Complete the task well. Because our team members have been trained in various professional theories, they have been able to successfully complete various security and security tasks in various activities organized by *** company, and have been well received by the company leaders. The resident party ensures the safety of the other party, and closely cooperates with the community police from the *** Police Station and *** Community Police Office. The joint police and security system has been effectively implemented in our district. Our team members actively participated in maintaining security at the construction site to ensure the safety of *** Company Engineering Department personnel on site. Over the past year, the team members have repeatedly stopped outsiders from hooking fish in the inner lake, vehicles occupying lawns, and causing convenience and safety fires everywhere.
5. Accounting of financial charges
Our office strictly implements the company's financial system, collects service fees in accordance with relevant agreements, reasonably controls consumer spending, and saves operating costs. The service fee collected in 20xx is *** yuan.
(1) Account management is detailed and clear. According to the financial classification rules, our office records each entry and exit account in categories and registers. At the same time, carefully check invoices and bills and do a good job in bill management. In accordance with the financial system, our office details the income and expenditure of the current month, prepares financial statements on a regular basis, and completes routine monthly reconciliations as required by the company. Judging from the situation throughout the year, the connection with the Finance Department was smooth, and there were no omissions or misstatements.
(2) Charge management is timely and accurate. Based on the actual situation of *** community, our office follows the collection method of the service fee agreement, makes a good distinction, coordinates the relationship, and provides service with a smile according to the service fees agreed by *** company, the owner and us, and regularly collects and collects collections. 20xx The service fee for the whole year has been paid in full. At the same time, assist *** Company in collecting the construction unit's water and electricity bills in a timely manner.
(3) Reasonably control expenses. Reasonable control of expenses is an important part of achieving profitability. Our office insists on proceeding from the company's interests and actively manages the company's finances. Especially in terms of recurring expenses, we must control consumer spending, find ways to manage the canteen, handle the relationship between costs and food, strictly control procurement, consumption and supervision, and prevent extravagance and waste.
6. Problems that need to be improved and solved in the next step
First, the community has many facilities and equipment, but the engineering department has not yet handed over various engineering drawings, instructions, and quality assurance certificates to our office wait. There are also some equipment that cannot meet the operating requirements, and some equipment is even not fully equipped. The facilities and equipment have not been formally handed over to our office, and most of the facilities and equipment are still within the warranty period and still need to be coordinated by the engineering department.
Second, there are varying degrees of water leakage in a large number of houses that cannot be solved in time. The owners of xxxx renovations include xxxx villas and xxxx apartment buildings, both of which have leaks. The engineering department has arranged construction personnel However, the water seepage problem has not been completely solved, which has a greater impact on the owners, and the repair and construction technology cannot meet the requirements for solving water seepage. Our office is actively contacting Party A's engineering department to resolve this matter as soon as possible so as not to affect the collection of management fees.