Can I call 12345 for anything?

Can I call 12345 for anything? 12345, the "non-emergency rescue service system", is used to help claimants solve all the problems in life and production. When encountering difficulties and problems, it is a platform for the municipal party committee and municipal government to pay attention to people's livelihood and listen to public opinion. Can you call 12345 for anything? Can you call 12345 for anything? 1

12345 is a convenient government service hotline, which is used for inquiries, consultations, complaints, help, public services, and collection of opinions and suggestions. You can call the hotline for non-emergency government affairs such as public opinion polls and public opinion polls.

The work of the 12345 hotline must accept the legal supervision of the people's congress deputies at the same level and the democratic supervision of the CPPCC members. The operation status of the 12345 hotline and the handling status of each department shall be reported as required, and shall be disclosed to the public through appropriate means. Actively accept social supervision;

Comprehensively use various methods such as system supervision, written supervision, special supervision, and instruction supervision to urge and supervise the handling of the undertaking units. Through all-round supervision and various forms of supervision, all units are encouraged to perform their duties conscientiously and ensure that "everything" requested by the masses

1. 12345, that is, "non-emergency rescue services" "System" is used to help complainants solve the difficulties and problems they encounter in life and production. It is a platform for the municipal party committee and the municipal government to pay attention to people's livelihood and listen to public opinion.

2. Actual usage: Most of the 12345 hotlines are just Responsible for transfer, there is no feedback on the problems reported by everyone, and the intensity is limited. It feels more like a decoration. It is recommended to increase the scope of authority of the 12345 mayor hotline, and have the authority to investigate and rectify the problems reported by the people, and provide it to the people. During the feedback time, avoid only information input but no information output. Can you call 12345 for anything? 2

(1) The acceptance and distribution work of the 12345 platform is handled by smart centers at all levels.

1. Consultation: including consultation on administrative functions and responsibilities, policies and regulations, service procedures and other government information work

2. Complaint: including administrative management, social management, and public affairs. Complaints about convenience services such as * services.

3. Suggestions: including opinions and suggestions on administrative management, social management and public services.

4. , Help-seeking category: including requests for help in management, service and other aspects within the scope of administrative powers

(2) Matters not accepted by the 12345 platform (including comments):

1. , Involving state secrets, business secrets, personal privacy;

2. Involving non-performance functions such as the National People’s Congress, CPPCC, courts, procuratorates, etc., as well as military and armed police functions;

3 , has been or should be resolved through legal proceedings, arbitration, administrative reconsideration and other legal channels or normal petition channels;

4. The departments and units with the authority to handle it have accepted or are in the process of handling it;

< p>5. The matter of appeal has been settled in accordance with the law and regulations, but the claimant (if the name, email address, IP address, contact number, mobile phone number, fax number and the main content of the appeal are the same, they are all deemed to be the same person) still use the same facts and

6. The reported problem is accepted by emergency rescue systems such as 110, 119, 120, 122;

7. Non-local Within the scope of administrative powers;

8. The appeal is unclear and there is no specific content;

9. The real name and contact information are not provided in the appeal to protect one's own rights and interests, making it impossible to verify

10. Other violations of laws, regulations, rules and regulations.

If the petitioner raises objections to the above-mentioned inadmissibility, the Municipal Smart Center must give a careful explanation. and guidance work. Can you call 12345 for anything?

1. Government affairs information and public service information regarding the work responsibilities, policies and regulations, service procedures, law enforcement procedures, administrative approvals and so on of the undertaking unit Consultation;

2. Non-emergency help within the scope of responsibility of the undertaking unit;

3. For urban governance, public services, market supervision, economic and social development, etc. Complaints, reports and suggestions;

4. Complaints and reports on the work style, administrative efficiency, etc. of staff of administrative agencies, public service enterprises and institutions;

5. Other matters that should be matters accepted.

The 12345 citizen service hotline is a government service for citizens. In order to facilitate citizens’ memory, all provinces and cities across the country have adopted the method of merging the service hotlines and connecting them to 12345, and then through the 12345 hotline center according to the Specific situations require transfer to the convenience hotline formed by relevant departments. The launch of the 12345 hotline has been warmly welcomed by the masses, and many problems have been solved through 12345 consultation and complaints.

Notes on calling the citizen service hotline: Callers must have clear facts and leave their real names and valid contact information; if the appeal involves the party committee, people’s congress, political consultative conference, military, and judicial organs, citizens should directly Report to the petition and complaint departments of these units; if the matter of appeal has entered the judicial process (two trials or a judgment has been made by the court), citizens should directly report it to the Standing Committee of the Municipal People's Congress, the Political and Legal Affairs Committee of the Municipal Party Committee, or the higher-level judicial authority; if it involves the safety of life and property For emergency help, citizens should directly dial 110, 119 and other emergency numbers.

Parents should strengthen education and management of minors to prevent accidental dialing; for invalid calls, agents will patiently persuade and persuade them; for malicious harassing calls, those who continue to make repeated calls after persuasion will be prosecuted by the public security department Once verified, they will be held accountable in accordance with the relevant provisions of the "Public Security Management Punishment Law".