What are the standards for property services?

Many people have no standard concept of property services. Most people's impression of real estate is only about cleaning ladies, security guards and other personnel. In fact, mature properties are much more than just these things. As early as 2005, the China Property Management Association formulated relevant standards and divided them into three levels based on standard property services. So what exactly are the standards for properties? What services are available at each level?

Level 1

(1) Basic requirements

1. Both the service provider and the service recipient sign a standardized property service contract, and the rights and obligations of both parties are clear.

2. When undertaking a project, carefully inspect the most used parts of the residential complex and all the most common facilities and equipment, and complete the acceptance procedures.

3. Managers and professional operators must obtain property management professional qualification certificates or job certificates in accordance with relevant national regulations.

4. Have a complete property management plan, and have sound quality management, financial management, file management and other systems.

5. Management and service personnel should dress uniformly and wear signs, behave in a standardized manner, and provide proactive and enthusiastic service.

6. There is a service reception center with a 24-hour service telephone number. Emergency repairs will be carried out within half an hour, and other repair reports will arrive at the site at the time agreed upon by both parties. There will be complete records of repair reports, repairs and return visits.

7. If special services and agency services other than the property service contract are provided according to the needs of the owner, the service items and charging prices shall be publicized.

8. Publish the income and expenditure of property service fees or property service funds in accordance with relevant regulations and contracts.

9. Use special housing maintenance funds in accordance with the contract.

10. Consult owners for their opinions on property services at least once a year, with a satisfaction rate of over 80%.

(2) House Management

1. Carry out daily management and maintenance of the most used parts of the house, and keep complete inspection and maintenance records.

2. Based on the actual service life of the house, regularly check the usage status of the most used parts of the house. If repairs are needed, if they fall within the scope of minor repairs, repair them in a timely manner; if they fall within the scope of major or medium repairs, organize repairs in a timely manner. Plan and use plans for special housing maintenance funds, submit reports and suggestions to the owners' conference or the owners' committee, and organize maintenance according to the decisions of the owners' conference.

3. Inspect the doors, windows, glass, etc. of residential unit doors, stair passages, and other public parts once a day, keep inspection records, and conduct timely maintenance and repairs.

4. Establish a complete residential decoration management system in accordance with the relevant regulations on residential decoration management and the requirements of the Owners' Convention (Provisional Owners Convention). Before decoration, review the decoration plan of the owner (user) in accordance with regulations, and inform the decorator of the prohibited behaviors and precautions related to decoration. Inspect the decoration construction site once a day. If any phenomena that affect the appearance of the house, endanger the structural safety of the house, or demolish or modify the public pipelines are found to harm the interests of the public, promptly dissuade and report to the owners' committee and the relevant competent authorities.

5. Promptly dissuade any behavior that violates the planning, private construction and unauthorized changes in the use of houses, and report to the owners' committee and relevant authorities.

6. There is a schematic diagram of the community at the main entrance and exit of the community, and there are road signs at the main intersections. The supporting facilities and venues of each group, building, unit (door), household and public building are clearly marked.

(3)

Repair and maintenance of public facilities and equipment

1. Carry out daily management and maintenance of public facilities and equipment (in accordance with the law) Except for those handled by professional departments).

2. Establish a file (equipment ledger) for daily facilities and equipment, and have complete records of the operation, inspection, repair, and maintenance of facilities and equipment.

3. Facilities and equipment have complete and standardized signs, and the responsible person is clear; operation and maintenance personnel strictly implement the facility and equipment operating procedures and maintenance specifications; the facilities and equipment are operating normally.

4. Organize regular inspections of public facilities and equipment, and keep inspection records. If repairs are needed and they fall within the scope of minor repairs, organize repairs in a timely manner; if they fall within the scope of major or medium repairs or need to be updated, repair them in a timely manner. Prepare maintenance, renewal and renovation plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the owners' conference or the owners' committee, and organize maintenance or renovation according to the decisions of the owners' conference.

5. The passenger elevator operates normally 24 hours a day.

6. Fire-fighting facilities and equipment are in good condition and can be used at any time; fire-fighting passages are smooth.

7. The equipment room should be kept clean, ventilated, and free of run-ins, leaks, drips, and rodent infestations.

8. The roads in the community are smooth, and the traffic signs on the main roads and parking lots are complete and standardized.

9. The integrity rate of street lights and corridor lights shall not be less than 95%.

10. Facilities and equipment that can easily endanger personal safety have warning signs and preventive measures; emergency plans are in place for various sudden equipment failures that may occur.

(4) Assist in maintaining public order

1. The main entrance and exit of the community are on duty 24 hours a day.

2. Inspect key areas and key parts at least once every hour; if equipped with safety monitoring facilities, implement 24-hour monitoring.

3. Implement certificate and card management for vehicles entering and exiting the community, and guide vehicles to pass and park in an orderly manner.

4. Implement temporary pass management for decoration, housekeeping and other labor personnel entering and exiting the community.

5. Have emergency plans for fire, public security, public health and other emergencies, promptly report to the owners committee and relevant departments when an incident occurs, and assist in taking corresponding measures.

(5) Cleaning service

1. Trash cans are set up by each floor in high-rise buildings and by buildings in multiple floors, and they are cleaned twice a day. Bag the garbage to keep the trash can clean and odor-free.

2. Set up fruit shell boxes or trash cans reasonably and clean them twice a day.

3. Community roads, squares, parking lots, green spaces, etc. are cleaned twice a day; elevator halls and corridors are cleaned twice a day and mopped once a week; the lobby on the first floor is cleaned every Mop and wash once a day; scrub the stair handrails once a day; clean glass in public areas once a week; clean street lights and corridor lights once a month. Clear water and snow from roads promptly.

4. *** Rainwater and sewage pipes should be dredged once a year; rainwater and sewage wells should be inspected once a month and cleaned out in a timely manner depending on the inspection situation; septic tanks should be inspected once a month and every six months. Clean it once and clean it in time if any abnormalities are found.

5. The secondary water supply water tank shall be cleaned according to regulations and inspected regularly. The water quality shall meet the hygienic requirements.

6. Carry out regular disinfection and pest control according to local actual conditions.

(6) Greening maintenance and management

1. Professionals are required to implement greening maintenance and management.

2. The lawn grows well, is pruned and replanted in time, and is free of weeds and debris.

3. Flowers, hedges and trees should be pruned and reshaped in time according to their varieties and growth conditions to maintain the ornamental effect

4. Regularly organize watering, fertilization and soil loosening, and prevent waterlogging and frost.

5. Spray regularly to prevent pests and diseases.

Level 2

(1) Basic requirements

1. Both the service provider and the service recipient sign a standardized property service contract, and the rights and obligations of both parties are clearly defined.

2. When undertaking a project, carefully inspect the most used parts of the residential complex and all the most common facilities and equipment, and complete the acceptance procedures.

3. Managers and professional operators must obtain property management professional qualification certificates or job certificates in accordance with relevant national regulations.

4. Have a complete property management plan, and have sound quality management, financial management, file management and other systems.

5. Management and service personnel should dress uniformly and wear signs, behave in a standardized manner, and provide proactive and enthusiastic service.

6. Publicize the 16-hour service telephone number. Emergency repairs will be carried out within 1 hour, and other repair reports will arrive at the site at the time agreed upon by both parties. There will be records of repair reports, repairs and return visits.

7. If special services and agency services other than the property service contract are provided according to the needs of the owner, the service items and charging prices shall be publicized.

8. Publish the income and expenditure of property service fees or property service funds in accordance with relevant regulations and contracts.

9. Use special housing maintenance funds in accordance with the contract.

10. Consult owners for their opinions on property services at least once a year, with a satisfaction rate of over 75%.

(2) House management

1. Carry out daily management and maintenance of the most used parts of the house, and keep complete inspection and maintenance records.

2. Based on the actual service life of the house, timely check the usage status of the most used parts of the house. If repairs are needed, if they fall within the scope of minor repairs, repair them in a timely manner; if they fall within the scope of major or medium repairs, organize repairs in a timely manner. Plan and use plans for special housing maintenance funds, submit reports and suggestions to the owners' conference or the owners' committee, and organize maintenance according to the decisions of the owners' conference.

3. Inspect the doors, windows, glass, etc. of the residential unit doors, stair passages and other public parts every 3 days, keep inspection records, and conduct timely maintenance and repairs.

4. Establish a complete residential decoration and decoration management system in accordance with the relevant regulations on residential decoration and decoration management and the requirements of the owners' covenant (temporary owner's agreement). Before decoration, review the decoration plan of the owner (user) in accordance with regulations, and inform the decorator of the prohibited behaviors and precautions related to decoration. Inspect the decoration construction site every 3 days. If any phenomena that affect the appearance of the house, endanger the structural safety of the house, or demolish or modify the public pipelines are found to harm the interests of the public, we should promptly dissuade and report to the owners committee. and relevant competent authorities.

5. Promptly discourage any unauthorized construction of private buildings in violation of the planning and unauthorized changes in house uses, and report to the owners' committee and relevant authorities.

6. There is a schematic diagram of the community at the main entrance and exit of the community, and each group, building, unit (door), and household has obvious signs.

(3) Repair and maintenance of public facilities and equipment

1. Carry out daily management and maintenance of public facilities and equipment (except for those that should be the responsibility of professional departments according to law) .

2. Establish a file (equipment ledger) for daily facilities and equipment, and have complete records of the operation, inspection, repair, and maintenance of facilities and equipment.

5. The passenger elevator operates normally from 6 a.m. to 12 p.m.

6. The fire-fighting facilities and equipment are in good condition and can be used at any time; the fire-fighting passages are smooth.

7. The equipment room should be kept clean, ventilated, and free of run-ins, leaks, drips, and rodent infestations.

8. The main roads and parking lots in the community have complete traffic signs.

(The above answer was published on 2015-11-03, please refer to the actual current relevant home purchase policies)

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