According to the Notice, property service enterprises are encouraged to use technologies such as Internet of Things, cloud computing, big data, blockchain and artificial intelligence to build a smart property management service platform and improve the service level of smart property management. Collect data of houses, facilities and equipment, owners' committees, property service enterprises, etc., * * * enjoy urban management data, and collect life service data such as shopping, housekeeping and pension. Encourage qualified property service enterprises to extend to the fields of pension, child care, housekeeping, culture, health, house brokerage, express delivery and other fields, and explore the "property service+life service" model to meet the diversified multi-level living and living needs of residents.
Yan Yuejin, research director of the think tank center of Yiju Research Institute, believes that this policy has clearly defined the extension of the business scope of property enterprises, which can be summarized into three major contents. First, providing for the aged and caring for the young, which has been the focus of residential projects in the past two years, is really rare. Based on the familiar advantages of property companies in the community, actively developing related properties will help to provide services at a convenient and low cost and truly serve everyone in the community. Second, community consumption, which mainly includes housekeeping, culture, health, express delivery, etc., is actually the concept of big consumption. Many communities have indeed been doing it in the past two years, but they have also encountered many difficulties, including the previously controversial hive incident. And property enterprises take the initiative to undertake this kind of business, which is helpful to broaden the business content and realize the value-added of community services. Third, asset management. In fact, it mainly involves housing brokers, and subsequent similar leasing and other businesses can also be carried out. The development of this kind of business has a very good orientation. This may also be the concern of intermediaries. If property companies can participate in this kind of business, then the follow-up will also have a greater impact on the revitalization of the stock market. Of course, the premise also exists, that is, property companies can not participate in housing speculation, especially in some school districts with good housing.
The following is the full text of the document:
Housing and Urban-Rural Development Departments of all provinces, autonomous regions, municipalities directly under the Central Government, Xinjiang Production and Construction Corps (committees, management committees and bureaus), Political and Legal Committee of Party Committee, Civilization Office, Development and Reform Commission, Public Security Department (bureau), Finance Department (bureau), Human Resources and Social Security Department (bureau), Emergency Department (bureau) and Market Supervision Bureau (hall) Residential property management is related to the quality of life of the people, the safe operation of the city and social stability. In order to thoroughly implement the spirit of the 19th National Congress of the Communist Party of China and the 4th and 5th Plenary Sessions of the 19th Central Committee, and fully implement the Civil Code of the People's Republic of China, the Opinions of the Central Committee of the State Council on Strengthening and Perfecting Urban and Rural Community Governance and the Circular issued by the General Office of the Central Committee of the Communist Party of China <: Opinions on strengthening and improving the party building at the grassroots level in cities > Notice of the relevant requirements, accelerate the development of the property service industry, promote the upgrading of property services to high quality and diversification, and meet the growing needs of the people for a better living. We hereby notify you of strengthening and improving the management of residential property as follows.
first, integrate into the grass-roots social governance system
(a) adhere to and strengthen the party's leadership over property management. Promote the establishment of party organizations by owners' committees and property service enterprises. Establish a coordinated operation mechanism of community residents' committees, owners' committees and property service enterprises under the guidance of party building, fully mobilize the enthusiasm of residents to participate, and form a joint force of community governance. Party member, a member of the owners' committee and the person in charge of the property project, will be promoted to serve as a part-time member of the community party organization, and eligible members of the community "two committees" will serve as members of the owners' committee through legal procedures. Encourage party member, a floating party member and a retiree, to transfer organizational relations to community party organizations, and promote party organizations of municipal and district organs, enterprises and institutions, and on-the-job party member to actively participate in community governance and effectively serve the masses.
(2) Implement the responsibility of street territorial management. Streets should establish and improve the working system of comprehensive management of residential communities, clarify the working objectives, and timely study and solve the key and difficult problems of residential property management. Encourage streets to establish a working mechanism for property management, guide and supervise property management activities within their jurisdiction, actively promote owners to set up owners' meetings, elect owners' committees, handle owners' committees for the record, and supervise owners' committees and property service enterprises to perform their duties according to laws and regulations. Guide the property undertaking inspection and publicize the results, and supervise the orderly handover of property projects. During the emergency response period, the street guides the property service enterprises to carry out the response work, and gives material and financial support. Commissioned by the realty service enterprise to undertake public services, it shall pay the corresponding fees to the realty service enterprise.
(3) promote the sinking of urban management services. Promote the extension of urban management services to residential communities, rely on the urban comprehensive management service platform, and establish a mechanism for accepting and handling problems reflected by the masses. Clear the list of responsibilities of departments and units, compact the work responsibilities, and promptly investigate and deal with illegal behaviors in the property service area, such as illegal construction, destroying green, arbitrarily dumping garbage, raising animals in violation of regulations, illegally parking and charging electric bicycles, occupying and blocking public roads and fire exits. Clear water supply, drainage, power supply, gas supply, heating, communication, cable television and other professional operating units to serve the end users according to law, and implement the responsibility of professional operating units for the maintenance, conservation and renewal of related facilities and equipment in the property service area.
(4) build a pattern of * * * building * * * governance * * *. Streets should give full play to the main role of residents, mobilize the enthusiasm of community social organizations, social work service agencies, community volunteers and resident units, participate in the governance of residential communities, build a grass-roots social governance system that * * * builds * * * governs * *, and realize decision-making, development, management and effect * *. Open channels for residents' complaints, improve the complaint transfer mechanism of the 12345 hotline, and improve the efficiency of complaint handling. Strengthen the construction of property management mediation organizations, give play to the role of grassroots comprehensive management centers and grid workers, and actively promote the local resolution of property management contradictions and disputes.
2. Improve the governance structure of the owners' committee
(5) Optimize the staffing of the owners' committee. The street is responsible for guiding the establishment of the preparatory group of the owners' meeting and the re-election group of the owners' Committee, and strengthening the recommendation and audit of the owners' Committee. Encourage "two representatives and one member" to stand for election as members of the owners' committee, and increase the proportion of party member among the members of the owners' committee. Explore the establishment of a negative list of members of the owners' committee to perform their duties. If there is a negative list, the members will be suspended from performing their duties, and the owners' meeting will be invited to terminate their membership and announce all the owners. City and county housing and urban-rural construction departments and streets should strengthen the laws, regulations and business training of members of the owners' committee, and improve the ability of members of the owners' committee to perform their duties according to laws and regulations.
(6) Give full play to the role of the owners' committee. According to laws and regulations, the owners' congress may authorize the owners' committee to exercise the decision-making power on the use of some operating income expenses and special residential maintenance funds (hereinafter referred to as maintenance funds) within a certain amount through the rules of procedure and management regulations. The owners' committee shall urge the owners to abide by laws and regulations, rules of procedure, management regulations and resolutions of the owners' congress, and dissuade the owners from violating the rules and regulations. Owners who are still in arrears with property fees after repeated reminders can be urged to pay according to the corresponding measures stipulated in the management statute. Explore the malicious default of property fees into personal credit records.
(7) standardize the operation of the owners' committee. The owners' committee shall hold regular meetings. Before deciding on matters related to property management, it shall publicly solicit the opinions of the owners and report to the community party organizations and residents' committees. The owners' congress may authorize the owners' committee to hire full-time staff to undertake daily affairs, and define the job responsibilities and salary standards. Explore the establishment of the general audit system of the owners' committee.
(8) strengthen the supervision of the owners' committee. The owners' committee announces to the owners every year some information about the owners' operation and income, the use of maintenance funds, expenses and so on, so as to protect the owners' right to know and supervise. If the owners' committee makes a decision that violates laws, regulations, rules of procedure and management regulations, the street shall be ordered to make rectification within a time limit, and if it refuses to make rectification, its decision shall be revoked according to the law and regulations, and the owners shall be announced. If the owners' committee fails to perform its duties according to law and seriously damages the rights and interests of the owners, the street will guide the owners' congress to hold an interim meeting and re-elect the owners' committee. Intensify the investigation and punishment of illegal acts of members of the owners' committee, and transfer suspected crimes to judicial organs for handling.
iii. improving the service level of property management
(ix) expanding the coverage of property management. Streets should promptly and actively promote owners to set up owners' meetings, elect owners' committees, hire property service enterprises and implement professional property management. Temporarily do not have the conditions for the establishment of the owners' meeting, explore the establishment of a property management Committee attended by community residents' committees and owners' representatives to temporarily replace the owners' Committee to carry out its work. Combined with the transformation of old urban residential areas, guide residents to negotiate and determine the management model of old residential areas, and promote the establishment of a long-term mechanism for property management. Encourage property service enterprises to manage the old residential areas around the project in a unified way. Temporarily do not have the professional property management conditions, by the street through the community residents' committee custody, social organization custody or residents from the tube, and gradually realize the full coverage of property management.
(1) improve the quality of property services. Fully implement the main responsibility of service quality of property service enterprises. Property service enterprises should improve the service quality assurance system, establish a rapid handling mechanism for service complaints, strengthen the management of personnel and vehicles, regularly inspect and maintain * * * used parts and * * * used facilities and equipment, take reasonable measures to protect the personal and property safety of owners, do a good job in greening maintenance, assist in standardizing garbage delivery and timely cleaning and removal, improve the living environment and improve the living quality, and create excellent property service projects. Give play to the role of property industry associations, formulate property service standards, and standardize the behavior of employees. Support the merger and reorganization of property service enterprises, promote the scale and brand management of property services, and improve the overall service level.
(11) Improve the formation mechanism of property service prices. The property service price is mainly formed through market competition. The service price is agreed by the owner and the property service enterprise in the property service contract, which can be dynamically adjusted according to factors such as service standards and price index. Advocate the fee-based billing method. Urban housing and urban-rural construction departments should publish a list of property services, and clarify the contents and standards of property services. Property industry associations should monitor and regularly publish property service cost information and pricing rules for owners and property service enterprises to consult when negotiating property fees. Guide the owners and property service enterprises to agree on the way to adjust the price of property services through contracts. If the price of property services is guided by the government, the price department, housing and urban-rural construction department with pricing authority shall formulate and publish the benchmark price and its floating range, and establish a dynamic adjustment mechanism.
(12) improve the quality of personnel in the property service industry. Promote the identification of professional skill levels of property service personnel. Carry out vocational skills training and competitions to improve the overall quality and skill level of employees. Guide property service enterprises to improve the salary system and employee incentive system, and introduce high-skilled talents and professional and technical talents. Property service enterprises can use idle houses for staff accommodation on the premise of ensuring safety and with the consent of the owners. Eligible employees are given priority in the scope of housing security. Organize activities to publicize and select trees for the most beautiful property owners, and enhance the sense of honor and belonging of employees.
iv. promoting the development of life service industry
(XIII) strengthening the capacity building of smart property management services. Encourage property service enterprises to use technologies such as Internet of Things, cloud computing, big data, blockchain and artificial intelligence to build a smart property management service platform and improve the service level of smart property management. Collect data of houses, facilities and equipment, owners' committees, property service enterprises, etc., * * * enjoy urban management data, and collect life service data such as shopping, housekeeping, and old-age care to ensure that the data is not leaked or abused. Realize data sharing and application with relevant departments according to laws and regulations.
(14) improve the intelligent management level of facilities and equipment. Encourage property service enterprises to take the intelligent property management service platform as the support, and realize real-time data collection by laying sensors in important facilities and equipment such as elevators, fire fighting, water supply and drainage. Establish a list of powers and responsibilities for the disposal of incident components, clarify the business processes and norms of disposal, and realize intelligent early warning, intelligent judgment, intelligent dispatch and intelligent supervision.
(15) Promote the integrated development of online and offline services. Encourage qualified property service enterprises to extend to the fields of pension, child care, housekeeping, culture, health, house brokerage, express delivery and other fields, and explore the "property service+life service" model to meet the diversified multi-level living and living needs of residents. Guide property service enterprises to provide customized products and personalized services through the smart property management service platform, and realize one-click appointment and door-to-door service. Property service enterprises can apply for corresponding preferential support policies according to regulations to carry out life services such as pension and housekeeping.
v. standardize the use and management of maintenance funds
(16) improve the efficiency of maintenance funds. Optimize the use process of maintenance funds, simplify the application materials and shorten the audit time limit. The establishment of emergency maintenance list, in line with the contents of the list, the owners' committee can directly apply for the use of maintenance funds, has not yet produced the owners' committee, by street organizations on behalf of the maintenance, and related expenses shall be charged from the maintenance funds. If maintenance funds are used for emergencies such as water supply, drainage, fire fighting and elevators, the amount of maintenance funds shall be disclosed after the completion of the maintenance project. Exploring maintenance funds to purchase elevator safety liability insurance.
(XVII) Improve the maintenance fund management system. Improve the professional and standardized management level of maintenance fund management institutions. By means of public bidding, taking into account factors such as deposit interest rate, asset size and service efficiency, we will select the best banks to manage special accounts and control the number of banks to manage special accounts. Explore entrusting professional institutions to operate maintenance funds, improve the level of capital income, and distribute the income to the owners. Accelerate the construction of maintenance fund management information system to facilitate real-time inquiry by owners. Disclose the management and use of funds every year and accept social supervision. Strengthen the supervision of maintenance funds, and seriously investigate and deal with illegal acts such as embezzlement and misappropriation of funds.
(XVIII) increase the collection of maintenance funds. To promote the new commercial housing in the online signing for the record, the construction unit will pay the maintenance funds in full. Increase the settlement of maintenance funds collected by construction units and property service enterprises. Part of the owner's operating income should be mainly used to supplement maintenance funds. Gradually implement the merger management of commercial housing and sold public housing maintenance funds.
VI. Strengthen the supervision and management of property services
(XIX) Establish a service information publicity system. The realty service enterprise shall, under the guidance and supervision of the street, set up a property service information supervision bulletin board in a prominent position in the realty service area, truthfully announce and update the basic information and contact information of the person in charge of the realty project, as well as the complaint telephone number of the realty service, the contents and standards of the realty service, the charging items and standards, the maintenance unit and contact information of facilities and equipment such as elevators and fire fighting, the use of parking garages, the allocation of public utilities, the income and expenditure of property fees and some owners, and elevators. Property service enterprises carry out services such as housekeeping and pension.